Loved our stay! The staff was very welcoming and helpful.
Couldnt have been happier with the service and facilities. Stayed with my elderly mother and she felt she was wrapped up in a warm Galway blanket of welcome. This is my favourite hotel. Ever.
We so enjoyed our stay with you. We loved Ireland! Most appreciated was the attention to service and warm nature of the owner, who made sure to say, "Hello" at breakfast, and ask if we wanted sandwiches for our hike in Connemara. (: One suggestion would be to work on your arrival procedures . The attention to detail, warm and excellent service we received throughout our stay was not there upon arrival. We arrived quite tired from a long journey, with lots of luggage and tired children in tow. We were driving in a rental in a new country and city. It was challenging finding the parking the first go around. It was also challenging managing the luggage. We didn't feel the desk was as helpful as it could have been when we came in and asked for help. Perhaps making parking directions clearer on your web page, (something GPS friendly with an exact address, and picture ) or, valet parking and help with luggage. Directions in the written form on paper could be available to hand out at the desk when you arrive. Simply telling someone who is new to your country and city to, "Turn right, turn right, turn right,..and you'll see it" is not always helpful,-especially when someone is jet-lagged. First impressions are important, your otherwise excellent service should be in place then more than ever. Again, we are so grateful for a wonderful stay. We highly recommended your on Trip Advisor. Cheers!